TELEPHONE THREAT
If you receive a bomb threat, the following procedures must be followed:
- Keep the caller on the line as long as possible. Ask him / her to repeat the message. Write down every word spoken by the person.
- If the caller does not indicate the location of the bomb or the time of possible detonation, ask him / her for the information.
- Inform the caller that the building is occupied and that detonation of a bomb could result in death or serious injury to many innocent people.
- Pay particular attention to background noises, such as motors running, music playing and any other noise that may give a clue as to the location of the caller.
- Listen closely to the voice (male, female), voice quality (calm, excited), accents and speech impediments.
Immediately after the caller hangs up, report the threat to:
- 1st - Police - Call 9-1-1
- 2nd - Your Company Management
- 3rd - Security Command Center - Call (267) 439-4083
WRITTEN BOMB THREAT
When a written message is received, save all materials, including any envelope or container. Once the message is recognized as a bomb threat, further unnecessary handling should be avoided.
Report the threat to:
- 1st - Police - Call 9-1-1
- 2nd - Your Company Management
- 3rd - Security Command Center - Call (267) 439-4083
SUSPICIOUS PACKAGE
Be observant - if you notice something out of the ordinary (i.e. thermos in a restroom, brief case in hallway) do not touch it. Report the package to:
- 1st - Police - Call 9-1-1
- 2nd - Your Company Management
- 3rd - Security Command Center - Call (267) 439-4083
What happens when a bomb threat is received and reported:
- Tenants are notified as a group - Time is very critical - the longer it takes to notify the Security Command Center increases the delay in notifying everyone.
- All two-way radio communications end as a precaution - Security Command Center becomes central communication center.
- Once on site, Fire and Police Departments take control of the situation - Management/Security is to assist. Fire Department takes charge of the situation and as a precaution begins to hook up hoses, block streets, clear all areas beforehand in the event of an occurrence.
- Police assist until Bomb Squad arrives - Bomb Squad only takes care of the situation at hand and does not make the decision as to whether to evacuate the building.
- Once Fire and Police Departments start to escalate the situation - Building Management starts their escalation procedures.
NOTE: In the event the building is evacuated, tenants should assign staging areas to assemble to ensure all employees are accounted for and have evacuated safely. These areas are determined by which fire tower stairway is closest to each suite for emergency exist. Refer to Building Staging Areas section.